Dear Customer,

At 9:02am we became aware of a networking issue at one of our datacentres. At this time we raised an urgent P1 ticket with the data centre and began working on fixes with their engineers.

Shortly after this we began the process of migrating affected PBX's over to their back up instances at separate unaffected data centres.

It became clear that this was a wider issue that didnt just effect 1 data centre as providors accross Europe have neen impacted.

We are continuing to monitor the affected areas and will update any affected customers in due course.

Any affected customers who are still experiencing issues will be advised to reboot any phone or networking hardware to ensure they re-register at the back up instance.

We will update affected customers when we begin the process of moving them back to the primary servers.

No moves will be made until all monitoring clears as resolved.

Please be aware that there seems to be a connectivity issue with a data centre supplier that we are working on resolving - we will update further as soon as we can.

If you think you are affected by this, please either raise a ticket at support.orbtalk.co.uk or contact the Support team on 02035888000, option 2.

Dear Customer,

We can confirm that BT have advised the following with regard to the Telehouse North power issue:

‘The wider power restoration activities on site have completed and the team have checked that power is balanced correctly across our equipment. Internet peering is stable and is being monitored closely.’

If you have any questions whatsoever please do not hesitate to contact us.

Kind regards,

Orbtalk Support

Dear Customer,

We are aware of a power outage involving equipment at Telehouse North this morning that is affecting many Internet Service Providers (ISPs), including BT.

We do not have any equipment of our own at Telehouse North, however as many ISPs do possess equipment at this location call quality and connectivity may be affected accordingly.

Engineers are currently working to resolve this issue, however until such time as power is restored customers may continue to experience call quality and connectivity problems. 

We will endeavour to assist as much as possible and our Support Team is fully aware of the issue. However, we recommend that customers contact their ISP for any further updates as engineers from BT and Telehouse are working on the issue at this present time, therefore your ISP will be able to provide precise updates.

If you have any questions whatsoever please do not hesitate to contact us.

Kind regards,

Orbtalk Support

Dear Customer,

Further to our previous e-mail this morning, BT have confirmed that their recent outage has been 'resolved and services restored'.

Therefore, any issues that UK Customers have experienced this morning when connecting to Orbtalk using BT connectivity in the UK (including call quality issues) should now be resolved. In the event that issues are still occurring, please reboot equipment on the BT line such as Firewalls or Routers and retest. Thank you.

If you have any questions whatsoever please do not hesitate to contact us.

Kind regards,

Orbtalk Support