Knowledgebase
Knowledgebase
Using voicemail
Posted by admin on 09 December 2008 09:21 PM

The Orbtalk Voicemail service (which can be enabled from login once credit has been deposited) offers some great features including:

• Different types of greetings (unavailable, busy, name only)
• Email notification of new messages. The notification message will include the voice message as a .wav attachment file
• Ability to organize messages into folders.
• Password protected mailboxes
• Online configuration

The Voicemail service allows great flexibility for you in setting up all the above features with a choice of greetings, ways to access your mailbox and other mailbox options.

How do I set up my Voice Mailbox?

Your Voicemail will be set up by default with your Orbtalk Password as your Voicemail PIN. It is advisable to change your Voicemail PIN by logging in to your account and scrolling right down to Voicemail PIN, just above Call Forwarding and Voicemail preferences.

When logged in here. 

Scroll down to voicemail options and enter the email address to which you want your voicemails to be sent.

Click on ‘Update’ to save your settings.

How do I access my Voice Mailbox?

From a configured Internet Telephony device -

1. Dial 9200 to access your Mailbox.

2. You will be prompted for your password.

3. The password you enter is your Voicemail PIN. (Make sure the Voicemail PIN you enter is numeric). Press "#" to confirm.

In some cases you may be prompted for your Orbtalk ID first.

From a PSTN phone, you can access your Voice Mailbox by dialing 0845 004 9200.

In this case the system will prompt for the User ID (Orbtalk ID) and Password (Voicemail PIN). Press "#" after entering each value to confirm.

When logged in online you can setup and manage voicemail, and the email address to which notifications are sent as well as Call Divert by scrolling down on the logged in frame.

How do I change my greeting?

To change your greeting, access your mailbox and then press 0 to access your mailbox options. You will then have the following options:

Press 1 to record your unavailable message
Press 2 to record your busy message
Press 3 to record your name
Press 4 to record your temporary greeting

* Please note that voicemails older than 14 days will be automatically deleted.


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