An Overview on DID's
Posted by admin on 21 May 2012 04:23 PM
DID's are the phone numbers that are on your PBX system (Direct Inbound Dial). They can be linked to one extension or a ring group, conference, IVR or finally a Queue.
If you link the DID to one extension, it will only ring that extension specified, this is also known as a direct dial.
This tutorial will show you the advanced DID setup.
Firstly, select the edit button next to the DID and then click advanced.
The first option we will look at is operation times; click the operation times button to open settings in a new window.
The default destination can be set to either a voicemail or an alternative extension. The call will be forwarded to the default destination if the DID is called outside of your operation hours.
The operation times have a greeting that can be played if a customer calls this number outside of the operation hours. This can be recorded by dialling *301 on your handset.
Navigate to the open days section to configure your open and closed times. On this example anything before 9am and after 5pm, Monday to Friday will divert to the default destination.
Go back to the advanced DID options, here we can set a greeting on the DID, this will play at the beginning of the call.
Replace Caller ID alters the inbound number that is presented on the telephone display, this can be used to present an alternative company name or company department.