An Overview on IVR's
Posted by admin on 21 May 2012 05:15 PM
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IVR's are automated answering machines which guide callers by providing a number of choices and waiting for a caller response (dialled digit) To create an IVR, Click Add IVR. Next are the options for the IVR; These can be specified to the person making the IVR and also the greeting that's been made. For example if the greeting states 'Welcome to 'Company Name', Please press 1 for Sales' Then under the 1 Destination, you can put another extension to link up too, much like they DID's. When you’re done configuring the DID, Click save and link it up to a DID. | |
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