Knowledgebase
Knowledgebase
An Overview of the Reports
Posted by admin on 22 May 2012 12:13 PM

The reports display detailed records of all calls that are passed through the system.

The CDR displays the records with the following details;

'From' - Extension or number the call was made from
'To' - Extension or number the call was made to
'Date/Time' - Date and Time of which the call was made
'Duration' - The duration time in hours:minutes format
'Status' - Depending on whether a call was answered or not, this field value may have the following content;
- Answered
- Not Answered
- Busy
- Error

_______________________________________________________________________________________________________________________________________________________________________________________

The reports display detailed records of all call that have been made on the system.

Firstly, we can modify our searches by clicking the magnifying glass; this will open more options for you to choose from.

You can also enter the extension in the ‘To’ and ‘From’ fields, along with any of the numbers that you wish to search. Within the new options, you can select the date the call was made, along with the time.

You can also search the calls from the system by the status of the call. These are Answered, Not Answered, Busy or Error.

 

 


© Orbtalk Ltd 2015