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DID's are the phone numbers that are on your PBX system (Direct Inbound Dial). They can be linked to one extension or a ring group, conference, IVR or finally a Queue. If you link the DID to one extension, it will only ring that extension specified,...
Extensions are associated with the phones on the systems and allow to connect to our systems servers to allow to be registered. They are each given a unique 'Username' and a secure 'Secret' or a password to register. They are used to add to DID's ...
Conferences allow two or more participants to communicate with each other at the same time using voice; The 'Conferences' list all system conferences with the following details. To add a conference click 'Add a conference' this allows you to specify...
IVR's are automated answering machines which guide callers by providing a number of choices and waiting for a caller response (dialled digit) To create an IVR, Click Add IVR. You will be asked to give the IVR a name, such as 'Lobby' for example; ...
A queue is a place where calls are stacked up and where they wait for to be answered. During the waiting period callers can experience various 'Music on Hold' files to the customer's specification. To add a Queue, Select the queue tab from the side ...
The system's voicemail is an advanced answering machine. Although each extension is equipped with a voice mailbox, extra voicemail boxes can be created on its own as well from this location also. The 'Mailboxes' screen lists all system mailboxes wit...
The Monitoring window allows you to monitor all of your systems extensions. Here you can see what extensions are online and also their IP address they're using, also you can see the (ms) response times of the phones and what phones their using. Also ...
The reports display detailed records of all calls that are passed through the system. The CDR displays the records with the following details; 'From' - Extension or number the call was made from 'To' - Extension or number the call was made to 'Da...
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