News
Feb
2
BT Broadband and Phone Issues
Posted by Admin on 02 February 2016 03:39 PM

We are aware of a major issue affecting BT's telephone and broadband network nationwide and we have re-routed all traffic away from BT.


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Jan
11
Connectivity issues affecting the sipgw3 gateway
Posted by Admin on 11 January 2016 04:51 PM

Orbtalk engineers are still investigating connectivity issues affecting the sipgw3 gateway. This appears to be a widespread connectivity issue affecting multiple data centres. Regular updates will be posted at support.orbtalk.co.uk. Any customers with open tickets will receive regular updates via the ticket.

Orbtalk apologise for the impact to our customers' service today.


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Jan
11
Problem affecting trunks on the sipgw3 gateway
Posted by Admin on 11 January 2016 03:56 PM

We have been made aware of a problem affecting trunks on the sipgw3 gateway. This will be causing some trunks to deregister and loss of inbound and outbound service. Our systems engineers are currently looking into this issue as a priority and are working to resolve it as soon as possible.

If you have any questions please do not hesitate to contact us.


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Dec
14

We would like to thank you for your business over the past year, we really appreciate it!

The past 12 months has been an exciting time for Orbtalk and we have been working hard to add additional features and improve customer experience with all of our products. This year we have launched our new website and we are currently working on a new platform for our Hosted PBX that should greatly increase the speed of provisioning for new customers and add lots of new features.

Operational Hours and PBX Voicemail Amendments


How do I setup my Operational Hours for Christmas and New Year?

·         If you have specific opening times over the Christmas and New year period and would like a divert put in place whilst you are out of the office, please click here.

How do I change my voicemail settings on my Orbtalk PBX Phone System for Christmas and New Year?

·         In order to set a different voicemail message over the Christmas and New Year period to inform your customers of your operational hours, please click here.

 

Christmas Opening Hours for the 24th December - 2nd January


With Christmas in sight, we would like to make you aware of our opening hours over the festive season. Our telephone availability is as follows:

Support Department: Open 24/7/365 as usual.

Sales, Accounts and Provisioning Departments: Open 9am to 4:30pm Christmas Eve (24th) and between the 29th and 31st of December. Closed on bank holidays (25th, 28th, 1st).

Porting Department: Closed 24th December to the 1st of January. The last date for new port requests is the 23rd of December.

Happy New Year and many thanks for all of your custom this year!

- The Orbtalk Team


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Nov
16
* RESOLVED * Problems for some customers using certain gateways
Posted by Admin on 16 November 2015 01:30 PM

We are aware of a problem with one of our partners. The incident involves a power outage at a data centre and engineers are working to restore power.

Update: We have just been notified that power has been restored and services are working correctly.


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Jun
12
Level 3 Internet Issue
Posted by Admin on 12 June 2015 11:12 AM

Level 3 internet are currently experiencing issues and we are aware that this is impacting customers, we have moved traffic away from peers that are using Level 3 as much as we are able to, however in many cases it is outside of our control.

This issue is impacting many different ISP's and providers. Everyone is working to restore service as quickly as possible.


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© Orbtalk Ltd 2015